1. Is There Any Custom Duties?
Custom duties depends on your country custom policy,we usually put low value on the invoice to avoid the potential tax.you can also tell us the value you want to declare when you place order.
2.Can I Color My Order Hair ?
Yes, all hair collections can be colored. However, we strongly advise that you seek a professional colorist to obtain optimal results and prevent over processing.
3. How long before my package get shipped?
For most of our product, we need 1 working days to process.
4. How Long Does It Take For Shipping?
We ship via FedEx to USA and it usually takes 2-3 business days.
Shipping to Canada, Australia via FedEx takes 3-4 business days and the UK typically takes 4-5 business days.
5.How can I track my order?
We will send an email to your contact email when we ship your package .If you didn’t receive the email you can send an email with your order number or other information about your order to our customer service .
6.Can I get the order information changed before you shipped out?
Yes. Please send us an email or call us as soon as possible .We can change it for you before we ship your package out.
7.How can I get contacted with your customer service?
You can send email to firstname.lastname@example.org My colleague will reply you soon.
8． Are all these hair free shipping?
a. We are trying our best to draw a balance between the price and service. if order amount over US$500,free shipping and shipping time 2-4 days via FedEx.
b. if order amout under US$500,Shipping fee is US$20 via FedEx, and shipping time 2-4 days.
9. What If My Order Delivery Was Delayed?
A: We definitely will deliver your order in time under normal circumstances.
While, shipping delays may occur due to holidays, natural disasters, or carrier delays.
Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
10. If Your Problem Can't Be Solved In This Page?
A: Please Click The Next Link Contact Our Online Customer Service, our Email email@example.com.